Responsible gambling

At Jackoro Casino we want your time with us to be enjoyable, safe, and under your control. Gambling should be entertainment — not a source of stress or harm. If you ever feel your play is becoming risky, uncertain, or taking a toll on your life, there are clear, practical steps you can take right now to protect yourself.

This page explains the tools we offer, describes common warning signs, and outlines how to find discreet professional support. Everything here is confidential and designed to help you make calm, informed choices about your play.

10. Responsible Gambling – Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We provide a range of tools so you can control how much time and money you spend. These are easy to activate and can be changed or escalated with our support team if needed.

Deposit limits — Set daily, weekly, or monthly caps on how much you can deposit. Limits are enforced immediately after confirmation and help prevent unintended overspending.
Loss limits — Restrict how much you can lose over a chosen period. This can be used alongside deposit limits for stronger protection.
Session limits / reminders (reality checks) — Receive regular pop-up reminders of how long you’ve been playing and how much you’ve spent. These are useful for staying aware of time and expenditure.
Time-outs (cool-off) — Short pauses from play, typically from 12 hours up to several months. Time-outs are effective when you need a break but may want to return later.
Self-exclusion — Longer-term or permanent exclusion from all gambling services. Self-exclusion is a stronger measure for those who need extended separation; requests are respected and enforced without pressure to reverse.
Bet limits — Restrict the maximum stake you can place on a single round, hand, or spin, helping to minimise impulse high-stakes bets.
Payment and account controls — You can remove saved cards and payment methods, pause deposits, or restrict certain payment options. Using bank or third-party tools to block transactions is another helpful step.
Personal account review — We can provide a summary of your activity on request to help you review patterns and make informed changes.

How to set or change these tools:

Log in, go to your Account or Responsible Gambling settings, and select the tool you want to enable.
Choose the duration and amount, then confirm. Some settings take effect immediately; others may include a short waiting period.
If you prefer, contact our support team via live chat or email to request changes or longer exclusions. For self-exclusion or permanent actions, we may require identity verification to ensure requests are respected and secure.

Practical tips for using tools effectively:

Start with modest limits and reduce them if you find you need stricter control.
Combine several tools (e.g., deposit limit + reality checks) for stronger protection.
When setting self-exclusion, treat it as a commitment to recovery: close saved payment methods and consider blocking gambling sites at device or network level for extra support.

If you are part of a VIP or loyalty programme and want to adjust limits, contact support so changes are handled consistently with your protection needs rather than for promotional reasons.

10. Responsible Gambling – Links to Support Organizations

Professional, confidential help is available if gambling is causing you distress. Support comes in many forms — telephone helplines, confidential counselling, financial advice, and peer support groups. Below are the types of resources to consider and how to use them.

24/7 helplines — Many areas offer free, round-the-clock helplines staffed by trained advisors who can listen without judgment, provide immediate support, and recommend next steps.
Counselling and therapy — Confidential short- or long-term counselling can help address underlying issues, coping strategies, and relapse prevention.
Financial guidance — Credit counsellors and financial advisors can help you assess debts, set budgets, and arrange practical repayments if gambling has affected your finances.
Peer support groups — Group programmes and meetings provide shared experience, accountability, and local support from people who understand what you’re facing.
Family support services — There are resources for partners and family members to get guidance on setting boundaries and supporting a loved one who is struggling.
Self-help tools — Workbooks, apps, and structured plans can help you track progress, set goals, and manage urges between professional appointments.

How to find help in your area:

Search for your provincial or regional gambling support services, community health providers, or national helplines. These services are confidential and non-judgmental.
If you are in immediate crisis or feel you or someone else is at risk of harm, contact local emergency services right away.
When contacting a support service, it helps to have a brief account of your gambling activity, any financial pressures, and the dates you may want protective actions to start.

What to expect from professional support:

Respectful, confidential conversations that focus on your needs and strengths.
Practical strategies and referrals for legal, financial, and medical help if necessary.
Options for ongoing support, or short, problem-focused interventions depending on your preference.

Warning signs that it may help to reach out for support

Spending more time or money than planned, or chasing losses.
Hiding gambling activity or lying to loved ones about it.
Neglecting responsibilities at work, school, or home.
Borrowing money, selling possessions, or missing bills because of gambling.
Feeling anxious, depressed, or overwhelmed by urges to gamble.
Unsuccessful attempts to stop or cut down despite wanting to.

If any of these signs describe your situation, please consider using the tools listed above and contacting a professional support service. You do not have to face this alone — support is available, and taking the first step is a sign of strength.

We are committed to supporting responsible play. If you’d like help setting limits, reviewing your account activity, or initiating a time-out or self-exclusion, contact our support team and we will assist you with care and discretion.