Privacy Policy

We value your privacy and are committed to protecting the personal information you provide when using Jackoro Casino. This Privacy Policy explains what data we collect, how we use it, the lawful bases for processing, with whom we may share it, and the choices and rights you have. Please read it carefully. If you have questions or wish to exercise your rights, contact us at [email protected].

Information We Collect

We collect information that helps us create and maintain your account, provide services, communicate with you, and meet legal and security obligations. The categories of personal data we collect include:

Identity data: name, date of birth, and other identity details you provide.
Contact data: email address, telephone number, and postal address.
Account data: username, password, account settings, and play preferences.
Verification documents: government-issued ID and proof of address when required for identity verification and compliance.
Technical data: IP address, device type, browser type, operating system, and log data from your use of our website or apps.
Usage data: activity within your account, game and feature usage, pages visited, and session duration.
Communications: correspondence with our support team, chat transcripts, and complaint records.
Marketing and preferences: communications preferences and consents you provide for promotional messages.

How We Use Your Information

We use personal data for clear, specified purposes:

To create and manage your account and provide the services you request.
To verify your identity and maintain security and compliance with legal obligations.
To operate, maintain, and improve our website, apps, and features.
To respond to your questions, handle support requests, and resolve disputes.
To send service-related messages, including account notifications and important policy updates.
To conduct analytics and improve our services, detect and prevent abuse, fraud, and security incidents.
To deliver marketing communications where you have consented to receive them, and to respect your marketing preferences.

Lawful Bases for Processing (GDPR)

When applicable, we rely on one or more of the following legal bases to process your personal data:

Performance of a contract: to provide the services you request and to manage our contractual relationship with you.
Legal obligation: to comply with applicable laws and regulations, including identity verification and record-keeping duties.
Legitimate interests: for fraud prevention, security, service improvement, and enforcing our terms, provided these interests are balanced against your rights.
Consent: where we ask for explicit permission (for example, marketing communications or certain cookie uses). You may withdraw consent at any time.

Account Registration and Verification

When you register, we collect the personal data necessary to create and manage your account. We may request government-issued ID and proof of address to verify your identity. This verification helps us meet legal and security requirements and protect all users.

Cookies and Tracking Technologies

We and our partners use cookies and similar technologies to provide and improve our services, analyze usage, and, where applicable, deliver marketing.

Essential cookies: required for basic site functionality and to keep you signed in.
Performance and analytics cookies: help us understand how visitors use our services so we can improve them.
Functional cookies: remember your preferences and improve user experience.
Targeting cookies: used for advertising and to tailor content where you have consented.

You can manage cookie preferences through your browser settings or via any preference controls we provide. Withdrawing consent for non-essential cookies may affect some features of the site.

Sharing Your Information

We share personal data only for the purposes described in this policy and with appropriate safeguards. Typical recipients include:

Service providers who host and maintain our website and technical infrastructure.
Third-party providers that support customer service and communications.
Game and platform partners, auditors, and testing labs that require data to provide or verify services.
Legal and regulatory authorities when required by law or to respond to legal processes.

We require these third parties to protect personal data and use it only for authorized purposes.

Security Measures

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These measures include encryption of data in transit, access controls, regular security assessments, and staff training. While we strive to protect your data, no system is completely secure; if we become aware of a breach that presents a risk to your rights or freedoms, we will act in accordance with applicable law, which may include notifying affected individuals and authorities.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Retention periods may vary depending on the type of data and the reason for processing. When data is no longer required, we securely delete or anonymize it.

Your Rights

If you are located in the European Economic Area or the UK, you have certain rights regarding your personal data. These may include:

The right to access the personal data we hold about you.
The right to correct inaccurate or incomplete data.
The right to request deletion of your personal data, subject to legal obligations.
The right to restrict or object to certain processing activities, including direct marketing.
The right to data portability where applicable.
The right to withdraw consent where we rely on consent to process data.
The right to lodge a complaint with a supervisory authority.

To exercise these rights, contact us at [email protected]. We will verify your identity before acting on such requests and will respond within applicable legal timeframes.

Automated Decisions and Profiling

We may use automated processes to help detect fraud, assess security risks, and determine eligibility for certain features. These processes can include profiling based on account activity and behavioural data. You have the right to request human review of significant automated decisions and to challenge results where applicable.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal data from children. If we learn that we have collected personal data of a person who is under the applicable legal age, we will take steps to delete that information promptly.

International Data Transfers

Your personal data may be transferred to, and processed in, countries outside your jurisdiction. When transfers occur, we apply appropriate safeguards such as contractual protections, standard contractual clauses, or rely on other lawful transfer mechanisms to ensure an adequate level of protection.

Changes to This Policy

We may update this Privacy Policy from time to time. When changes are significant, we will provide clear notice through our website or by other means. Your continued use of our services after changes take effect means you accept the updated policy.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us at:

[email protected]